Operation Executive Manager

Náplň práce

Based in Prague, this role comprehends an active communication with our worldwide offices and suppliers. At the beginning, this role will report directly to the Operations & Market Manager – East Europe & Balkan.

Responsibilities:

As a Reservation & Operation Executive your main task will be to make reservation for hotels, touring coaches and local services in East Europe & Balkan countries, following the Guidelines and making sure about the correct bookings for the right market demands. You will give full administrative support to the daily operational duties, including answering queries from suppliers, coordination team, sales offices, and emergency handling, etc.
• Day-to-day pro-active communication with partners in your assigned regions by telephone, emails, by internal messaging and occasionally in person to assist with the development of the business
• Efficient and accurate confirmation of services, paying attention to any detailed client requests
• To strictly follow the guideline/superior indication regarding supplier usage for different market, and volume distribution
• To monitor and promptly communicate amendments and cancellations
• To ensure the correct and timely confirmation within the finalization date
• To make sure about prompt and correct answers both to sales offices and suppliers
• To anticipate and/or report potential and real issues to superior or contract managers
• To build and maintain healthy business relationships with our partners and colleagues
• To collect and distribute correct and detailed supplier information to Tour leaders
• Final check with all suppliers, before tour starts
• To check and promptly eliminate any discrepancies between our requests and real supplies
• To ensure suppliers receive final itineraries on time
• Detailed check itineraries
• Overtime may be necessary during season

Požadavky

Skills and Requirements:
• Computer Literate – Microsoft Office (Outlook, Work, Excel)
• Very good level of written and verbal English
• Very good and professional telephone manner and communication skills
• Good personal organizational skills
• Pro-active, sense of responsibility and can work independently, as well as good team worker
• Flexible and adaptable to different people, culture and business volumes
• Capable to understand and immediately set priorities
• Able to work under pressure and meet due deadlines
• Precise and detail oriented

Nabízíme

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your application in English (cover letter and CV) by e-mail. mailto:martin.cerha@dorak.com
Please note that only the profiles which really match with our requirements will be taken into consideration!

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